FREQUENTLY ASKED QUESTIONS

What’s the best way to contact you?

You will receive the fastest response time by contacting us through our contact email form on our site.  We have dedicated staff waiting to respond to you so you won’t be forever waiting!

 

When will my order be shipped?

All orders received by 1:00pm AEST (Sydney time) on Business Days (excluding NSW Public Holidays) will be dispatched the same day.  All orders which arrive after this time will go out the next available Business Day.

 

How long does delivery usually take?

These are approximate timeframes only (not guaranteed) as we rely on carriers to deliver within their stated timeframes 

FREE SHIPPING OPTION: 2 – 7 Business Days from dispatch

STANDARD DELIVERY: 2 - 7 Business Days from dispatch

EXPRESS SHIPPING: 1 – 2 Business Days from dispatch (your postcode must be part of the Express Post network to take advantage of these Express times)

INTERNATIONAL: 3 – 10 days

 

Where are orders dispatched from?

All orders are dispatched from our warehouse in Sydney NSW Australia.

How much is shipping?

We offer FREE SHIPPING on EVERY Australian order $69 and over.  Our Free Shipping option is shipped by Australia Post eParcel, Australia Post letter or local courier using their regular service.

STANDARD SHIPPING $8.95 - Our Standard Shipping Service is shipped by Australia Post eParcel, Australia Post letter or local courier using their regular service.

EXPRESS SHIPPING FLAT RATE $12.95 – our Express Shipping service using Australia Post eparcel Express and Toll EXPRESS is a flat rate of $12.95 no matter how much you order.

INTERNATIONAL FLAT RATE

NEW ZEALAND -$20
USA/ UK/ ASIA/ REST OF THE WORLD - $30

 

What Payment options do you accept?

Credit Card (MasterCard, Visa & AMEX)
Hens Night Shop accepts the following Credit Cards (MasterCard, Visa and AMEX) through the secure Eway Payment system. Payment is taken at time of order and a receipt and invoice along with order confirmation is issued through email immediately after.


PayPal
Hens Night Shop accepts payments through PayPal (we accept payment via PayPal balance or you can pay through PayPal without having a PayPal account by using your credit card).  Please note buyers choosing to pay with PayPal echeque payments (where you have no funds in your PayPal account and your PayPal account is not linked to a credit card but instead your bank account) we do not receive the payment for five days so we must wait until echeque payments are cleared before your order can be dispatched.  We recommend never paying by echeque payments because of the long delay which unfortunately we have no control over. 

 

Do you have a shop front?

We are an online store only.  We try to show as many images as possible of our great goodies, all images are of our actual products so what you see is what you will receive so to speak.

 

Can I collect my order in Sydney?

Orders can be picked up from our warehouse in Smeaton Grange, NSW but you must contact hello@hensnightshop.com.au prior to placing your order to confirm when it would be available for collection.  If you place your order and have not contacted us prior, your order will automatically go through to our warehouse for regular processing and dispatch.  Once this happens we are unable to make any changes.

 

Do you have an overnight service for last minute orders?

YES but please read carefully to our Terms and Conditions on Express/ Overnight delivery.